If damage does occur, contact shipper immediately! KEEP CARTON AND PACKAGING INTACT, then contact us. We are not responsible for any loss or damage that may occur in transit. Failure to follow the above instructions will void the insurance and limit our ability to give you credits or replacements. 

Our Return Policy

Due to the personalized nature of our products it's not possible to return product for a refund. However, customer satisfaction is extremely important to us at My Cartoon Gallery.  Therefore, if for any reason you're unhappy with your order due to production deficiencies, or possibly the placement of your child within a character you've chosen, then we will strive to ensure your satisfaction. Please keep in mind that it remains up to the artist's discretion as to how and where the subjects face is placed within our characters and we do our absolute best with the image you provide.  Please note that all returns must have an authorization number before being accepted. It is the customer's responsibility to properly package merchandise authorized for return.

To recieve authorization please send email to: service@mycartoongallery.com